Student Protection & Welfare Policy
Introduction
UNIPASS Nigeria is an education advisory and student placement organization duly incorporated under the laws of the Federal Republic of Nigeria. The company provides guidance and support to students seeking educational opportunities locally and internationally, working closely with institutions, partners, and other stakeholders across different jurisdictions.
The nature of UNIPASS Nigeria’s services involves direct interaction with students at critical stages of their academic and personal development. As such, the company recognises its responsibility to act in the best interests of all students and to ensure that their welfare, safety, and well-being are prioritised at all times.
UNIPASS Nigeria is committed to providing a safe, supportive, and professional environment in which students can access reliable guidance and make informed decisions about their education. This Student Protection & Welfare Policy outlines the company’s framework and standards for safeguarding students and protecting their interests throughout the engagement process.
References to “UNIPASS Nigeria” in this policy include the company, its employees, representatives, and any authorised agents, contractors, or third-party partners formally engaged to act on its behalf
Commitment to Student Welfare
UNIPASS Nigeria is committed to treating all students with fairness, respect, and professionalism and shall ensure that all information provided is accurate, complete, and not misleading. The company ensures that students receive accurate and complete information to support their decision-making processes.
The company recognises that students may be vulnerable due to lack of information, financial pressure, or unfamiliarity with international education systems. As such, UNIPASS Nigeria takes reasonable steps to ensure that students are not misled, exploited, or placed in situations that may negatively affect their welfare.
Provision of Guidance and Support
UNIPASS Nigeria provides advisory services designed to support students at every stage of their application journey. This includes guidance on course selection, institution options, application procedures, and pre-departure preparation.
The company ensures that students are properly informed of all relevant requirements and are guided in a manner that aligns with their academic goals and personal circumstances.
Safeguarding and Duty of Care
UNIPASS Nigeria shall undertake appropriate and proportionate due diligence measures to ensure that institutions and programmes recommended are legitimate, accredited, and suitable for the student
The company also ensures that any partnerships or collaborations with external institutions or agents are conducted with reputable and credible organizations.
Handling Concerns and Complaints
UNIPASS Nigeria provides channels through which students can raise concerns or complaints regarding its services. All complaints shall be acknowledged within [48 hours] and resolved within a reasonable timeframe. UNIPASS Nigeria shall maintain a fair, transparent, and documented complaints resolution process
The company is committed to resolving issues responsibly and improving its services where necessary.
Our Commitment
UNIPASS Nigeria is committed to maintaining high standards of student protection and welfare. The company recognises that trust is central to its operations and strives to ensure that every student engagement is handled with care, integrity, and professionalism.
Non-Discrimination
UNIPASS Nigeria shall not discriminate against any student on the basis of gender, religion, ethnicity, nationality, disability, or socio-economic background
Contact for Inquiries
For any questions regarding this policy, please contact UNIPASS NIGERIA on the following contact info:
Email:[email protected]
